Our Privacy Policy
Our Commitment to Privacy
We are committed to protecting the privacy of individuals and handling personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing real estate services, including sales, leasing, property management, marketing, and related activities.
What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services and meet our legal and regulatory obligations.
This may include, but is not limited to:
Names, contact details and identification information
Buyer, seller, landlord and tenant details
Inspection, enquiry and appraisal records
Property transaction and tenancy information
Rental application information, including employment, income and referee details
Communication history and marketing preferences
Information required to meet legal, regulatory, and professional obligations
We do not collect personal information unnecessarily or “just in case”.
How We Collect Personal Information
We collect personal information directly from individuals wherever possible. This may occur verbally, in writing, electronically, or through third-party platforms used in our business operations.
In some circumstances, we may also collect personal information from third parties, such as:
Referees, employers or previous agents
Service providers involved in transactions
Publicly available sources
At the time of collection, or as soon as practicable, we take reasonable steps to ensure individuals are aware of:
Who we are
Why the information is being collected
How it will be used and disclosed
How they can access or correct their information
Why We Collect Personal Information
We collect and use personal information for purposes including:
Providing real estate sales, leasing and property management services
Managing inspections, appraisals, listings and transactions
Assessing rental applications and managing tenancies
Communicating with clients, tenants, landlords and other stakeholders
Marketing our services where permitted by law
Improving our services and customer experience
Meeting legal, regulatory and professional obligations
If we are unable to collect required personal information, we may be unable to provide certain services or comply with legal requirements.
Marketing Communications
We may use personal information to send marketing communications where permitted by law.
Individuals can opt out of marketing communications at any time by using the unsubscribe function or contacting us directly. Opt-out requests are actioned promptly.
Disclosure of Personal Information
We may disclose personal information where necessary to deliver our services, including to:
Conveyancers, solicitors, strata managers and contractors
Service providers such as CRM, IT, marketing and inspection platform providers
Related entities or offices within our business group for operational and administrative purposes
Government bodies, regulators or law enforcement where required by law
We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.
We do not sell personal information.
Overseas Disclosure
Some of our service providers may store or process personal information overseas, including through cloud-based systems.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy requirements.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
Secure digital systems and controlled access
Password and access controls
Secure handling of physical records
Staff training and internal procedures
While we take privacy seriously, no system can be guaranteed to be completely secure.
Privacy Breaches
We have procedures in place to identify, assess and respond to privacy breaches.
Where required, affected individuals and regulators will be notified in accordance with legal obligations. We take steps to minimise harm and prevent recurrence.
Access and Correction
Individuals may request access to personal information we hold about them or request corrections if information is inaccurate, out of date or incomplete.
Requests can be made by contacting us using the details below. We may need to verify identity before releasing information.
Privacy Complaints
If you have a concern about how we handle personal information, you may contact us using the details on our website.
We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Website Analytics
When you visit our website, we may collect non-identifying information such as:
IP address or domain
Date and time of access
Pages visited
Referring websites
This information is used to improve website performance and user experience and does not identify individuals.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in law, regulation or business practices. The current version will always be available on our website.
How to Contact Us
If you have questions, concerns or requests relating to privacy, please contact us using the details provided on our website.
Last updated 2 February 2026.